FAQ

What types of devices do you repair?

I service a wide range of devices including smartphones, tablets, laptops, desktops, gaming consoles, handheld retro systems, accessories, and various specialty electronics. If you're unsure whether your device is supported, feel free to ask or submit an intake form.

Where do you get your parts?

Whenever possible, we use OEM components, including (but not limited to) genuine Samsung, Google, Motorola, and other manufacturer-supplied parts.
If OEM parts are unavailable (or a more cost effective component is desired) we source high-quality aftermarket components from trusted suppliers.

Do you offer a warranty?

Yes. Most repairs include a warranty covering defects in parts and workmanship. Warranty length may vary depending on the repair type and part availability. Physical damage, liquid damage, and user-caused issues are not covered.

How long will my repair take?

Repair time depends on the type of device and the parts required.
Common repairs (like screens or batteries) can often be completed same-day or next-day once parts are ordered and received.
Specialty repairs or uncommon devices may require additional time for ordering parts or diagnostics.

Why do your repairs take longer? The kiosk fixed mine in 15 minutes.

Many quick-turnaround kiosks focus on speed, which often means skipping important steps in the repair process. At Oopsies Tech, every repair is done with care, precision, and proper procedure; not rushed.

I take the time to:

• Properly open and reassemble the device without forcing clips
  
  

• Clean the internals and remove dust/debris
  
  

• Ensure adhesives, screws, and seals are set correctly
  
  

• Follow OEM-level standards (or as close as possible with available parts)
  
  

• Perform a full post-repair functionality check
  
  

• Avoid shortcuts that can cause issues later
  
  

Fast repairs may look convenient, but they often compromise long-term reliability. My goal is to return your device in the best condition possible, not just the fastest.

Do you charge for diagnostics?

Diagnostics are sometimes necessary to determine the issue.
A $50 non-refundable diagnostic labor fee applies when deeper testing is required.
If the device is repairable, the $50 will be applied toward the final labor cost.

How does pricing work?

Pricing includes the cost of parts plus labor.
Labor typically ranges from $50–$150, depending on the complexity of the repair.
A formal quote will be provided after the intake form is reviewed (unless further diagnostics are needed).
Quotes are valid for 30 days.

Do I need an appointment?

Yes, all services are by appointment only.
After completing the intake form, you can schedule your appointment using the Appointment Bookings link.

Do you offer data recovery?

Basic data recovery may be available depending on device condition. Severe failures or board-level issues may require specialized recovery techniques, which can vary in cost.

What if my device can't be repaired?

If your device is not repairable or you choose not to proceed after a diagnostic, only the diagnostic fee (if applicable) will be owed.
No additional charges are applied.

Do you work on vintage or retro hardware?

Yes. Retro console restoration, shell mods, display mods, and specialty boutique services are available.
Some upgrades, such as IPS screen installs or capacitor replacement, depend on part availability.

What should I bring to my appointment?

Bring the device, any relevant accessories (charger, dock, etc.), and any information about the issue.
If the device requires a password or unlock code for testing, you may provide it temporarily or stay present during testing.

Do you buy or trade broken devices?

Case-by-case basis. If interested, mention it on your intake form and I can provide an offer after evaluation.

Can you recover photos or files from a broken phone?

In many cases, yes, depending on whether the phone powers on and the state of the internal storage.
For severe board damage or dead storage chips, data recovery may not be possible.